Book — $9.99Contact
Email us. A human answers within 24 hours.
Promptography is run by its two founders, so there is no ticket maze and no chatbot between you and an answer. Write to us about anything — a shoot in progress, a refund, a deletion request, press, or partnerships — and we answer within 24 hours.
One address for everything.
- Emailmat@empathylabs.ai — support, refunds, deletion requests, press, partnerships.
- Response timeWe answer within 24 hours, usually much faster.
- BusinessEmpathyLabs.ai, Los Angeles, CA (US).
- PhoneWe do not offer phone support — email is the fastest way to reach us.
The promise, again, in writing.
Full refund even after download — no questions. 7-day window, 100%. No traps. You do not need to justify the request, you do not lose the right by downloading your photos, and there is no once-per-customer clause. Email mat@empathylabs.ai with the address you bought with, and we process it.
Lost access to a purchase? Use order recovery — you only need the email address you paid with.